Privacy Policy

Last Updated: May 26, 2026

At Nirogam India Pvt. Ltd. (“Nirogam,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit www.nirogamonline.com, place an order, subscribe to our emails, contact our support team, or interact with our website, advertisements, and services.

By using our website or placing an order, you agree to the collection and use of information as described in this Privacy Policy.

 

1. Information We Collect

We may collect the following information:

  • Name, email address, phone number

  • Billing and shipping address

  • Order and payment confirmation details

  • Customer support messages

  • Device, browser, IP address, cookies, and website usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order, payment, and tracking updates

  • Respond to customer queries and refund requests

  • Improve our website, products, and customer experience

  • Send newsletters or offers, only if you have opted in

  • Prevent fraud and comply with legal, tax, or regulatory requirements

3. Shopify, Payments, and Delivery Partners

Our store is hosted on Shopify. We may share limited customer information with trusted service providers such as Shopify, payment gateways, courier partners, email platforms, analytics tools, and customer support tools only when required to operate our store and fulfil your order.

We do not store complete card details or sensitive payment information on our own servers.

4. Cookies and Advertising

Our website may use cookies and similar technologies to remember preferences, improve your shopping experience, understand website traffic, support currency conversion, and show relevant ads.

We may use tools such as Google Ads, Google Analytics, Meta/Facebook tools, Shopify analytics, and email marketing platforms. You can manage cookies through your browser settings.

5. Email Marketing

If you subscribe to our emails, we may send you wellness content, product updates, offers, and educational information related to Ayurveda and Nirogam products.

You can unsubscribe anytime using the unsubscribe link in our emails.

6. International Orders

If you order from outside India, your information may be processed by international courier partners, payment providers, Shopify, customs partners, or technology service providers to complete your order.

7. Data Protection

We use reasonable security measures to protect your personal information. However, no online system can be guaranteed to be completely secure.

We keep customer information only as long as needed for order fulfilment, support, accounting, legal compliance, fraud prevention, and business records.

8. Your Rights

You may contact us to request access, correction, or deletion of your personal information, subject to legal, tax, accounting, or order-related requirements.

You may also withdraw marketing consent at any time by unsubscribing from our emails.

9. Children’s Privacy

Our website is not directed toward children under 13, and we do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact Us

For privacy-related questions or requests, contact us at:

Email: globalsupport@nirogam.in

Website: www.nirogamonline.com