Returns Policy

Returns Policy:

Can I Return A Product Ordered From Nirogam.Com?

Yes! Should you wish to return all or a part of your order, you just need to let us know within 3 working days from the date of receiving your parcel. You can do that by:

Calling our Customer Support number: (+91) 99581 71405.
(We work 10 am and 6.30 pm, Monday to Saturday. Except all Gazetted Holidays)


or

Writing to us at customercare@nirogam.com

How does the return of Goods work?

It’s very simple!

After we validate your return request over the phone, we will send you an email authorizing the return of goods with our shipping address.

Return shipping charges will be borne by the purchaser.

  • Please bear in mind that we should receive the return package within 10 days of us sending the authorization email.
  • After receiving the package, it will undergo inspection. Once approved as an eligible return, we will issue a refund or merchandise credit for the appropriate amount.
  • If however, the return is found not eligible for refund, the same package will be couriered back to you unless you would like us to destroy it at our end.
  • In either scenario your return issue will be closed within 7 days of our receiving of the return package from you.

Cancellation Policy:

You may cancel an order within 24 hours of your purchase. You can do that by writing to us at info@nirogam.com.

The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.

Please note the order will be cancelled only if the order has not been packaged / shipped by us.

We will not be able to cancel orders that have already been processed and shipped out by us.

Nirogam India Pvt. Ltd. will not be liable for any damages in transit for packages that are returned by the customer.

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